Customer Operations Engineer - Mexico The ideal candidate will have experience supporting and delivering solutions in the telecommunications market. The responsibilities for this role are: Participation in pre-shipping installation and system testing work Participation in installation and commissioning project planning System installation and commissioning work on customer’s sites Participation in customer training System acceptance testing and handover to customers Provision of hardware and software technical support Optimisation and troubleshooting of GSM/GPRS/CDMA networks Internal reporting and provision of feedback to customer Creation and maintenance of Customer Support documentation Based in our offices in Mexico City, this role will involve extensive international travel. Ideally candidates should possess a high level of spoken and written English, have a relevant degree, 3+ years industry experience and a strong background in the following areas: Knowledge and experience of SS7 Telecommunication and signaling systems including MAP, SMPP, GPRS, INAP Knowledge of IP networks Real-time/embedded software Unix (Solaris, Linux, HP_UX), Perl, shell scripting To apply for this position, please send a current C.V. to Jobs@Tango.ie.