The ideal candidate will have experience supporting and delivering solutions in the telecommunications market. The responsibilities for this role are:

• Participation in pre shipping installation and system testing work
• Participation in installation and commissioning project planning
• System installation and commissioning work on customer’s sites
• Participation in customer training
• System acceptance testing and handover to customers
• Provision of hardware and software technical support
• Optimization and troubleshooting of GSM/GPRS/CDMA networks
• Internal reporting and provision of feedback to customers
• Creation and maintenance of Customer Support documentation

Based in our headquarters in Limerick, Ireland, this role will involve extensive international travel. Ideally candidates should have a relevant degree, 3+ years industry experience and a strong background in the following areas:

• Knowledge and experience of SS7
• Telecommunication and signaling systems including MAP, SMPP, GPRS, INAP
• Knowledge of IP networks
• Real-time/embedded software
• Unix (Solaris, Linux, HP_UX), Perl, shell scripting